At Garden Tools Shop, we’re committed to delivering premium outdoor equipment with exceptional service. Our shipping and returns policies are designed to give you confidence in every purchase of lawn care equipment, outdoor furniture, and yard tools.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve you better:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Tracking available

Note: Delivery times are estimates and may vary based on destination. We ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Returns & Exchanges

We stand behind our premium outdoor equipment and your satisfaction. If you’re not completely happy with your purchase of Husqvarna mowers, Stihl equipment, or any products, we offer a simple return process.

Our Return Policy

We accept returns within 15 days of receiving your order. To qualify:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Pest & Insect Prevention products (opened or used items)
  • Outdoor Small Engine equipment with fuel or oil added
  • Personalized or made-to-order items

How to Return an Item

Follow these simple steps:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Use our return request template below to provide all necessary details
  3. Wait for approval – We’ll review and send you a Return Merchandise Authorization (RMA) number if approved
  4. Package the item securely in its original packaging with all accessories
  5. Ship the item back to us at the address provided in your RMA email

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Garden Tools Shop Customer Care,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Details:
Product Name: [Product Name]
Quantity: [Number of Items]
Reason for Return: [Please specify reason]

For exchanges, please specify the replacement item: [Replacement Product Name and SKU if known]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • You’ll receive email confirmation when completed
  • Refund methods:
    • Original payment method (Visa, MasterCard, JCB, or PayPal)
    • Store credit (if requested)

Note: Shipping costs are non-refundable unless we sent the wrong or defective item.

Exchange Process

For exchanges:

  • We’ll ship your replacement after receiving your return
  • Price differences will be adjusted (you pay more or receive refund for less)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

International Returns: Customers outside the U.S. may be responsible for customs fees or import taxes, and return times may vary.

Need Help?

Our customer care team is happy to assist with any questions about shipping, returns, or exchanges.

Contact us at:
Email: [email protected]
Mail: Garden Tools Shop, 1108 Slater Street, Santa Rosa, US 95404

Thank you for choosing Garden Tools Shop for your premium outdoor equipment needs!