Returns & Exchanges

At Garden Tools Shop, we stand behind the quality of our premium outdoor equipment just as we stand behind our commitment to your satisfaction. If for any reason you’re not completely satisfied with your purchase of Husqvarna mowers, Stihl equipment, or any of our outdoor products, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition as when you received it
• It must be in the original packaging
• You must provide proof of purchase

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact our customer care team at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.
2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
3. Package your item securely in its original packaging with all accessories and documentation.
4. Ship the item back to us at the address provided in your RMA email. We recommend using a trackable shipping service.

Return Request Template

Refund Process

Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days. You’ll receive an email confirmation when your refund has been processed.

Refund Methods:

• Original payment method (Visa, MasterCard, JCB, or PayPal)
• Store credit (if requested)

Please note that shipping costs are non-refundable, except in cases where we sent the wrong item or a defective product.

Exchange Process

For exchanges, we’ll ship your replacement item once we receive your return. If the replacement item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

For international returns (outside the U.S.), please note that:

• You may be responsible for any customs fees or import taxes
• Return shipping times may vary based on your location

We appreciate your trust in Garden Tools Shop for your outdoor equipment needs. Our return policy reflects our commitment to quality and your satisfaction with every purchase of lawn care equipment, outdoor furniture, and premium yard tools.