Welcome to Garden Tools Shop’s FAQ section! We’ve compiled answers to common questions about our premium outdoor equipment, delivery services, and customer care. Can’t find what you need? Contact our friendly team at [email protected].
Product Questions
What types of outdoor products do you specialize in?
We offer premium equipment for complete outdoor living solutions, including:
- Lawn care essentials (mowers, trimmers, growth products)
- Durable outdoor furniture sets
- Professional-grade yard equipment
- Small outdoor engines
- Effective pest prevention solutions
Do you carry products from well-known brands?
Yes! We carefully curate our inventory with trusted brands like Husqvarna and Stihl for power tools, along with other quality manufacturers for outdoor furniture and lawn care products.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after processing)
- Free Shipping: Via EMS for orders over $50 (15-25 business days after processing)
Do you ship internationally?
We ship worldwide to most countries (excluding some Asian regions and remote areas due to customs restrictions). Whether you’re in North America, Europe, or Australia, we’ve got you covered!
How can I track my order?
All shipments include tracking. You’ll receive a tracking number via email once your order leaves our Santa Rosa warehouse. Use this to monitor your package’s journey to your doorstep.
Payments & Orders
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] – we’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags attached. Please contact our team to initiate a return and receive authorization.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing depends on your payment provider.
Customer Support
How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9AM-5PM Pacific Time).
What’s your physical address?
Garden Tools Shop is headquartered at:
1108 Slater Street, Santa Rosa, CA 95404, USA
1108 Slater Street, Santa Rosa, CA 95404, USA
Still have questions? Our outdoor equipment experts are ready to help you create your perfect outdoor space. Email us at [email protected] or browse our quality selection at www.lawnandgardensell.com.